Refund Policy

At DD MART, we prioritize customer satisfaction above all else. We understand that sometimes purchases don't meet your expectations or unforeseen circumstances arise. With our transparent and customer-friendly refund policy, we aim to ensure a hassle-free experience for our valued customers. This article will outline DD MART's refund policy, detailing the process, eligibility criteria, and guidelines for returns, exchanges, and refunds.

 

Return Eligibility:

DD MART accepts returns and provides refunds or exchanges on products that meet the following criteria:

a. The product must be in its original condition, unopened, unused, and undamaged.

b. The product must be accompanied by the original receipt or proof of purchase.

c. The return request should be initiated within the specified timeframe mentioned in the refund policy.

 

Initiating a Return:

To initiate a return, customers can follow these steps:

a. Contact DD MART's customer support through our website at www.ddmartonline.in or reach out to our customer service team at the provided contact details.

b. Provide the necessary details, including the order number, product details, and reason for return.

c. Our customer support team will guide you through the return process and provide a Return Authorization Number (RAN).

 

Return Process:

Once the return request is approved and a Return Authorization Number (RAN) is provided, customers should follow these steps:

a. Carefully package the product to ensure it is protected during transit.

b. Clearly write the Return Authorization Number (RAN) on the package.

c. Ship the product back to DD MART at the following address: Dasarathpur, Jajpur.

d. Use a reliable shipping service with tracking capabilities for a safe and secure return.

 

Refund Options:

Upon receipt and inspection of the returned product, DD MART offers the following refund options:

a. Full Refund: If the return meets the eligibility criteria, customers can choose to receive a full refund for the product.

b. Store Credit: Alternatively, customers can opt for store credit, which can be used for future purchases on our website, www.ddmartonline.in.

c. Exchange: In certain cases, customers may prefer to exchange the returned product with another item of the same value or a different product altogether.

 

Refund Timeframe:

DD MART strives to process refunds promptly. However, the refund timeframe may vary depending on the payment method and bank processing times. Generally, refunds are processed within 7 business days from the date of receiving the returned product.

 

Exceptions and Special Considerations:

a. Perishable Goods: Due to their nature, perishable goods such as food items are generally not eligible for returns unless they are faulty or damaged during transit.

b. Non-Returnable Items: Certain items, such as personal hygiene products or items explicitly mentioned as non-returnable on our website, cannot be returned for safety and hygiene reasons.

c. Damaged or Defective Products: If a product arrives damaged or defective, customers should notify DD MART's customer support immediately to arrange for a replacement or refund.